The following steps will help you with updating a request:
Step 1:
Log into Resident Portal with your Username and Password.
Step 2:
Requests can be viewed by clicking the Requests link in the Resident menu located on the left side of your screen.
Step 3:
Click on the View Details button alongside the request you wish to update. (Note: You may have to check other pages should you not find your request listed, you can view the other pages of requests by selecting the page at the bottom left of the table).
Step 4:
Fill in the comment field and click the green Add Comment button to update the request. (Note: If you do not see a comment box, the request may have been dealt with and no additional updates may be made on the request. You can determine this by having a look at the status of the request on this screen, once approved, declined, completed or cancelled, this request has been dealt with and a new request will need to be opened if needed).
Availability:
This functionality is available during the trial period and on the Standard package. It won’t be available for Free and Lite Packages